Wrong/ faulty items sent
First of all, we are deeply sorry that we have made this huge mistake! Please let us make it up to you.
Send us an email at firstname.lastname@example.org with:
- Your order number
- A screenshot of e-receipt
- Subject: Wrong/ faulty items sent
- Picture/ video as evidence of wrong/ faulty items sent
And we will get back to you very soon!
Terms & Conditions:
- machino has the rights to withold any refunds or exchanges.
- Refunds will be credited into your membership account as store credit.
- machino bear the shipping cost for return packages due to the mistake.
- Returns and exchanges will only be made when details required are correct and complete.
- Only items in its original state; unworn or faulty are eligible for returns and exchanges, with its original tags attached and packaging box.
- Sales items are non-exchangeable and non-refundable.