Got the wrong size? We'll change it for you!

Got the wrong order? We'll replace it for you!

Don't worry, sayang! We offer a hassle-free exchange within 30 days of receiving your purchases.

For shoe-size exchanges:

Email us at with the subject "Shoe Size Exchange <Order Number>".

For wrong item(s) received:

So sorry for our mistake! Please email us at with the subject "Wrong Item Received <Order Number>".

For returns and refunds:

Email us at with the subject "Shoe Return & Refund <Order Number>". Once approved, refunds will be made in store-credit form and credit into your membership account.

For any other inquiries, just contact us!



Terms & Conditions:
  • Machino has the right to withhold any refunds or exchanges if not meeting the Terms & Conditions.
  • Refunds will only be made in the store-credit form.
  • Online purchases cannot be exchanged in store (Parkson Pavilion Bukit Bintang pop-up).
  • Offline purchases at Parkson Pavilion Bukit Bintang cannot be exchanged/ returned via online.
  • Please reach out for refunds and state clear reasons behind canceling an order.
  • Returns and exchanges take place after you have reached out to the team and the details required are correct and complete.
  • Refunds in store-credit form will be credited into your membership account after it has been approved by our team.
  • Only items in their original state; unworn or non-faulty are eligible for returns and exchanges, with their original tags attached and packaging box; faulty/ worn items returned will be posted back to customers.
  • Sales items are non-exchangeable and non-refundable.


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