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Got the wrong size? We'll change it for you!

Got the wrong order? We'll replace it for you!

Don't worry, sayang! We offer a hassle-free exchange within 14 days of receiving your purchases.

For shoe-size exchanges:

Kindly fill up this form for any exchange requests. The processing time for all exchanges is up to 14 working days. Once you have submitted the form, our team will contact you to advise you through the next steps.

For wrong item(s) received:

We apologise for the inconvenience! Kindly fill up this form for incorrect items received. Our team will reach out to you via email regarding this.

For returns and refunds:

Kindly fill up this form for any returns & refund requests. Do take note that once our team has reached out to you, refunds will only be made strictly via gift card with no expiry date.

Terms & Conditions:
  • Machino has the right to withhold any refunds or exchanges if not meeting the Terms & Conditions. 
  • Refunds will only be made strictly in the form of gift card with no expiry date.
  • Offline purchases cannot be exchanged as all sales conducted are deemed final (Machino Store @ SS2).
  • Offline purchases in store cannot be exchanged/ returned via online. 
  • Please reach out for refunds and state clear reasons behind cancelling an order.
  • Returns and exchanges take place after you have filled out the Return & Exchange Form and successfully submitted it. 
  • Refunds in the form of a gift card will be credited into your registered account after it has been approved by our team. 
  • Only items in their original state; unworn and non-faulty are eligible for returns and exchanges, with their original tags attached and packaging box; faulty/ worn items returned will be posted back to customers.
  • Sales items are strictly non-exchangeable and non-refundable.
  • Do note that once your return or exchange request have been processed, customers are allowed 7 days to return the shoes to Machino before we deactivate your request. If shoes are returned past 7 days of processing time after confirmation, Machino team has the right to cancel the shoe reservation for your order if it is an exchange.

For any other inquiries, just contact us!




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