For shoe-size exchanges:

Email us at hello@machino.com.my with the subject "Shoe Size Exchange <Order Number>".

For wrong item(s) received:

So sorry for our mistake! Please email us at hello@machino.com.my with the subject "Wrong Item Received <Order Number>".

For returns and refunds:

Email us at hello@machino.com.my with the subject "Shoe Return & Refund <Order Number>". Once approved, refunds will be made in store-credit form and credit into your membership account.

For any other inquiries, just contact us!

hello@machino.com.my

+60176004818

@itsmachino

Terms & Conditions:

• Machino has the right to withhold any refunds or exchanges if not meeting the Terms & Conditions.
• Refunds will only be made in the store-credit form.
• Online purchases cannot be exchanged in store (Parkson Pavilion Bukit Bintang pop-up).
• Offline purchases at Parkson Pavilion Bukit Bintang cannot be exchanged/ returned via online.
• Please reach out for refunds and state clear reasons behind canceling an order.
• Returns and exchanges take place after you have reached out to the team and the details required are correct and complete.
• Refunds in store-credit form will be credited into your membership account after it has been approved by our team.
• Only items in their original state; unworn or non-faulty are eligible for returns and exchanges, with their original tags attached and packaging box; faulty/ worn items returned will be posted back to customers.
• Sales items are non-exchangeable and non-refundable.